Shipping policy

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Shipping Policy

Effective Date: July 22, 2026

Welcome to Burbi Trendz. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed after successful payment verification or confirmation for eligible Cash on Delivery (COD) orders.
  • Orders are generally processed within 1–3 business days (excluding Sundays and public holidays).
  • Processing may take longer during festivals, promotional sales, or high-order volume periods.
  • Once shipped, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where available) along with tracking details.

2. Shipping Locations

Burbi Trendz currently delivers across India.

If international shipping becomes available, eligible countries and applicable charges will be displayed during checkout. International customers are responsible for customs duties, taxes, and import charges applicable in their country.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days
Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

  • Applicable shipping charges will be shown during checkout.
  • Free shipping may be offered on selected products or minimum order values.
  • Standard shipping charges may vary depending on your location.
  • Special promotional campaigns may include free shipping offers.
  • Shipping charges are non-refundable unless required by law or due to our error.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via your registered Email, SMS, or WhatsApp (where available). You can track your shipment using the tracking link provided.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery fails because of:

  • Incorrect or incomplete shipping address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept the shipment

The package may be returned to Burbi Trendz. Additional shipping charges may apply if the order needs to be re-dispatched.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Burbi Trendz is not responsible for delivery failures or additional charges caused by incorrect address or contact details.

8. Delayed Deliveries

Delivery delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier operational issues
  • High order volumes

Burbi Trendz shall not be held responsible for delays resulting from such events.

9. Cash on Delivery (COD)

  • COD is available only for eligible products and serviceable PIN codes.
  • We reserve the right to restrict COD availability.
  • Prepaid payment may be required for selected orders.
  • Fraudulent or unverifiable COD orders may be cancelled.
  • Please keep the exact payable amount ready during delivery (where applicable).

10. Damaged or Tampered Packages

If your parcel appears damaged or tampered with:

  • Do not accept the package if possible.
  • Take clear photographs of the parcel.
  • Contact our customer support within 24 hours.

Failure to report the issue promptly may affect our ability to investigate the matter.

11. Lost Shipments

If your shipment is confirmed lost in transit by our courier partner, Burbi Trendz will investigate the matter and may provide:

  • A replacement (subject to product availability), or
  • A refund as per our Refund Policy (if applicable).

12. Partial Shipments

To ensure faster delivery, items from the same order may be shipped separately. Separate tracking details will be shared for each shipment.

You will only be charged the shipping fee shown during checkout unless otherwise stated.

13. Delivery Acceptance

Ownership and risk of the products pass to you upon successful delivery. Please inspect your order immediately and notify us of any issues.

14. Shipping Restrictions

Certain products may not be deliverable to specific locations due to courier, legal, or operational restrictions.

Burbi Trendz reserves the right to refuse or cancel such orders.

15. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact our customer support through the contact details available on our Website.

Website: https://burbitrendz.com

Burbi Trendz reserves the right to modify or update this Shipping Policy at any time. Any changes will become effective immediately upon publication on this Website.