Refund policy

Return & Replacement Policy

At Burbi Trendz, every product is carefully inspected before dispatch to ensure the highest quality. Please read our Return & Replacement Policy carefully before placing your order.

1. Replacement Eligibility

We offer replacement only if you receive a product in any of the following conditions:

  • Damaged product
  • Manufacturing defect
  • Wrong item delivered
  • Parcel received in a damaged condition

To qualify for a replacement, you must:

  • Record a continuous unboxing video from the moment you receive the sealed package until the product is completely unpacked.
  • Ensure the video clearly shows the package seal, opening process, and the condition of the product.
  • Share the unboxing video with our customer support team within 24 hours of delivery.

Replacement requests submitted without a valid unboxing video will not be accepted.

2. No Return & No Refund Policy

We maintain a No Return and No Refund policy.

If your replacement request is approved, we will send a replacement product. Refunds will not be issued under any circumstances, including prepaid orders.

3. Size Exchange Policy

Please refer to the Size Chart available on the product page before placing your order.

We do not provide exchanges or replacements for products ordered in the wrong size selected by the customer.

Kindly verify your measurements carefully before completing your purchase.

4. Replacement Conditions

A replacement request will not be accepted if:

  • The request is raised more than 24 hours after delivery.
  • The product has been used, washed, altered, or damaged after delivery.
  • Original tags, labels, or packaging are missing.
  • A valid continuous unboxing video is not provided.

5. Quality Verification

After receiving your request, our Quality Assurance team will review the unboxing video and supporting details.

If the claim is verified and found to be genuine, we will process your replacement as soon as possible.

The company's decision after verification will be considered final.

6. How to Request a Replacement

To request a replacement, please contact our customer support within 24 hours of receiving your order and provide:

  • Order ID
  • Continuous unboxing video
  • Product photos (if requested)

    By placing an order with Burbi Trendz, you acknowledge and agree to this Return & Replacement Policy.